After you've successfully set up Amplinome, the next step is to tailor the AI chatbot to your practice. In this way, you ensure that it provides relevant information, supports practice processes and enables optimal patient communication.
This guide shows you how to customize the chatbot so that it answers exactly the questions your patients are asking.
1 ️ Adjust basic settings
📌 Where can you find the settings?
➡ Go to your Amplinome dashboard and open the Chatbot Settings tab
From there, you can:
✔ Save opening hours — The chatbot correctly informs patients about your availability.
✔ Insert practice locations & contact details — If you have multiple locations, the chatbot can provide specific information.
✔ Set appointment options — Decide which appointment types can be booked via the chatbot.
📌 Tip: If opening hours or contact details change, update them directly in the dashboard — the chatbot will immediately take over the new information.
2 ️ Set up automated answers for common questions (FAQs)
Most patients have recurring questions. You can teach this to the chatbot to relieve your team.
🔗 How to create an FAQ:
➡ Navigate to “FAQ Management” on the dashboard
➡ Select “Add new question”
➡ Enter a question and an appropriate answer
➡ Save & activate
📌 Examples of common questions:
✔ “What vaccinations do you offer? ”
✔ “How does a blood draw work? ”
✔ “How can I reschedule an appointment? ”
💡 Advanced option: If desired, the chatbot can forward specific questions to the practice team if they are complex.
3 ️ Activate multilingual patient communication
📌 Do you have international patients?
➡ You can set the chatbot to communicate in multiple languages.
🔗 Here's how:
➡ Go to language settings
➡ Activate more languages
➡ Add translated answers for FAQs
📌 Tip: If a language is missing, you can enter your own translation or use automatic AI translations.
4 ️ Optimize individual appointment management
📌 Would you like to determine which appointments can be booked via the chatbot?
🔗 Here's how:
➡ Open the “Appointment Management” section
➡ Determine which appointments the chatbot can make (e.g. routine tests, vaccinations, initial consultations)
➡ Define maximum daily capacities so that the chatbot doesn't overbook
📌 Advanced Features:
✔ Activate automatic appointment reminders via WhatsApp, SMS or email
✔ Reserve emergency times to plan for spontaneous acute cases
✔ Set cancellation policies so patients don't cancel appointments at short notice
5 ️ Set up personalized messages & follow-ups
📌 Would you like to improve contact with patients?
➡ The chatbot can send patients automatic reminders & inquiries, such as:
✔ “Remember your appointment on Thursday at 10:30 a.m. ”
✔ “Do you still have symptoms after the vaccination? If yes, please contact us. ”
✔ “Don't forget to renew your prescription in time. ”
🔗 How to set up follow-ups:
➡ Go to the Messages & Automation section
➡ Activate reminders & custom messages
➡ Select when to send follow-ups and for which patients
📌 Tip: This can help reduce no-shows and increase patient satisfaction.
6 ️ Common Questions & Solutions
❓ My chatbot gives the wrong answers — what should I do?
➡ Check whether the question is correctly stored in the FAQ section. If not, you can edit it anytime.
❓ Can I connect the chatbot to my existing system?
➡ Yes! Amplinome supports API integrations for practice software & appointment management programs.
❓ How can I test whether the adjustments work?
➡ You can start a test conversation on the dashboard at any time to review changes live.
📩 Any questions? Our support team is here to help! Contact us here.
🎯 Conclusion: Tailor Amplinome to your practice!
With just a few steps, you can configure the Amplinome AI chatbot so that it is precisely tailored to your practice. Optimize patient communication, reduce telephone inquiries and automate appointment bookings — according to your needs!
🚀 Customize & get started now!
