In an increasingly international patient landscape, many people expect to receive medical information in their native language. But not every practice has a multilingual team — this is exactly where artificial intelligence (AI) can help!
Amplinome makes it possible to understand and answer patient inquiries in different languages without additional effort from practice teams.
In this guide, you'll learn how to activate and make the most of the multilanguage feature.
1 ️ ⟶ Why is multilingualism important in practice?
🔗 Benefits of a multilingual chatbot:
✅ Better patient experience: Patients feel more comfortable receiving medical information in their language.
✅ Efficient practice processes: No language barriers, fewer misunderstandings, fewer questions to the practice team.
✅ Higher appointment bookings: Patients who do not speak the language perfectly can still easily book appointments.
✅ Automatic voice recognition: The chatbot automatically recognizes the patient's language and answers accordingly.
📌 Tip: Even if your team doesn't have multilingual staff, the chatbot can enable professional & clear communication.
2 ️ ⟶ Which languages does Amplinome support?
Amplinome can work with more than 50 languages, including:
✔ German 🇩🇪
✔ Ukrainian 🇺🇦
✔ English 🇬🇧
✔ French 🇫🇷
✔ Spanish 🇪🇸
✔ Turkish, Arabic & many more
📌 Tip: You can decide for yourself which languages should be active — so you can focus on the most important patient groups.
3 ️ ⟶ How does the chatbot recognize a patient's language?
🔗 Automatic voice recognition & adjustment:
✅ The chatbot recognizes the language based on the patient's first message.
✅ If a patient writes in English, for example, the chatbot also answers in English.
✅ If a language is not supported, the chatbot can send a standard answer in German or English.
📌 Tip: In the settings, you can define which language the chatbot uses as a fallback if an unknown language is detected.
4 ️ Activate & customize multilingualism
📌 How to activate the multilanguage feature:
1 ️ Go to the Amplinome dashboard
➡ Open the “Language Settings” section
2 ️ Select the languages you want
➡ Activate individual languages or all available options
3 ️ Customize FAQ & Answers
➡ Standard answers are automatically translated, but you can adapt your own wording
4 ️ Save & test
➡ You can try out the multilanguage feature in the test chat
📌 Tip: If certain medical terms need to be translated correctly, you can define your own terms.
5 ️ Multilingual appointment booking & practical information
📌 Would you like to ensure that appointment booking also works in multiple languages?
✅ Send automatic appointment confirmation in the appropriate language
✅ Make reminders & notifications available in German, English or other languages
✅ Store practical information (opening times, locations) translated
📌 Tip: If certain documents or forms are required in multiple languages, the chatbot can direct patients directly to the correct version.
6 ️ Common Questions & Solutions
❓ Can the chatbot automatically switch between languages?
➡ Yes! When a patient writes in another language, the chatbot adapts the answer.
❓ What happens when a language isn't available?
➡ The chatbot uses a standard answer in the main language of practice (e.g. German or English).
❓ Can I use my own translations?
➡ Yes! You can enter your own wording in the dashboard.
📩 Any questions? Our support team is here to help! Contact us here.
🎯 Conclusion: Ensure better patient communication — in every language!
With Amplinome's multilanguage feature, you can reach more patients, reduce communication barriers and make your practice more attractive to international patients.
🚀 Activate now & communicate smoothly with patients in different languages!
