A well-trained AI chatbot can significantly relieve your practice team by automatically answering common patient questions. For this to work, the FAQs (Frequently Asked Questions) should be formulated clearly, comprehensibly and precisely.
In this guide, you'll learn how to create and optimize effective FAQ answers for your Amplinome chatbot.
1 ️ ⟶ Why are well-formulated FAQs so important?
🔗 Benefits of a well-thought-out FAQ section:
✅ Fewer calls & emails — The chatbot automatically answers common questions.
✅ Faster patient communication — patients immediately receive accurate information.
✅ Better patient satisfaction — understandable answers reduce misunderstandings
✅ Relieve the practice team — your team can focus on more complex inquiries
📌 Tip: Patients want quick & clear answers — FAQs should therefore be written briefly and comprehensibly.
2 ️ ⟶ What questions should your chatbot be able to answer?
Every practice has recurring questions that patients ask. Here are a few examples:
📅 Appointment management
✔ “How can I book an appointment? ”
✔ “Can I reschedule my appointment? ”
✔ “How do I cancel an appointment? ”
🏥 Practical information
✔ “When is the practice open? ”
✔ “How do I reach the practice by public transport? ”
✔ “Which doctors work in the practice? ”
💊 Prescriptions & referrals
✔ “How can I request a prescription? ”
✔ “Can I request a transfer online? ”
✔ “How long does it take to process a recipe? ”
💉 Examinations & Treatments
✔ “What vaccinations do you offer? ”
✔ “How does a blood draw work? ”
✔ “Do I need a referral for an ultrasound scan? ”
📌 Tip: If your practice specializes in specific subject areas, you should create specific FAQs for them (e.g. “Which vaccinations do you offer for children? “for a pediatrician practice).
3 ️ How to create an FAQ for the Amplinome chatbot
📌 Step-by-step FAQ creation guide:
1 ️ Open the Amplinome dashboard
➡ Navigate to “FAQ Management”
2 ️ Add a new question
➡ Click “Create a new question”
➡ Enter a patient question
3 ️ Formulate an answer
➡ Write a short, concise and understandable answer
➡ If necessary, you can add links to further information or forms
4 ️ Test & save answer
➡ Test the answer in a simulation
➡ If it works well, save and activate
📌 Tip: Ask questions the way patients would ask them (e.g. “When are you open? “instead of “practice opening times”).
4 ️ Best practices for optimal chatbot responses
🔹 Write clearly and comprehensibly:
❌ “Our opening hours can be found on our website. ”
✅ “Our practice is open Monday to Friday from 8:00 a.m. to 6:00 p.m. ”
🔹 Give answers directly — without unnecessary detours:
❌ “Please contact us to book an appointment. ”
✅ “You can book your appointment directly here: [appointment booking link]”
🔹 Keep answers short:
❌ “You can request your prescription by phone, email, or via our online portal. Processing usually takes 24-48 hours. If you need an urgent prescription, you can call us. ”
✅ “Prescriptions can be requested online, via email, or over the phone. Processing: 24-48 hours ”
📌 Tip: The chatbot can also ask additional questions if an answer requires more context (e.g. “Do you need a prescription for a long-term medication or a new prescription? “).
5 ️ Set up multilingual FAQs
📌 Would you like the chatbot to provide answers in multiple languages?
✅ Activate automatic translations — The chatbot can recognize questions in different languages.
✅ Save your own translations — If technical terms or special wording are required.
✅ Create different FAQs for different languages — If you want information in one language to be more detailed
📌 Tip: If your practice has many international patients, a multilingual FAQ is particularly useful.
6 ️ Common Questions & Solutions
❓ My chatbot gives incorrect or inaccurate answers — what should I do?
➡ Check whether the question is correctly stored in the FAQ database and that the answer has been formulated clearly enough.
❓ Can I add multiple answers to a question?
➡ Yes! The chatbot can have several variants of an answer — depending on the context or additional questions.
❓ Can I edit or delete FAQs later?
➡ Yes, all FAQs can be adjusted, added or deleted at any time.
📩 Any questions? Our support team is here to help! Contact us here.
🎯 Conclusion: A well-trained chatbot saves time & improves patient communication!
With a clearly structured FAQ section, your AI chatbot can efficiently answer common patient questions and relieve the practice team.
🚀 Set up FAQs & optimize your patient communication now!
